Emergency Services Network Operators

As the stakeholder tasked with processing emergency calls, having the correct civic address of the caller available reliably, immediately and automatically is critical. Timely, accurate location ensures proper call routing and enables operators to dispatch first responders to where they are needed without delays. Ensuring help arrives when it is needed most.

Emergency call system operators have a lot at risk: their significant investment in infrastructure is becoming outdated as the telecommunications industry shifts to Mobile (7+ billion mobile phones capable of dialing an emergency number) Internet Protocol (IP); and lack of proper call information, including address, extends call processing times and drives up costs for ESN Operators.

ELi’s Emergency Mobile Location (EML) methodology has two valuable and important components for ESN Operators:

  1. Accurate, automatic verified dispatchable addresses for mobile emergency calls utilizing two location methodologies. The manner in which ELi accomplishes this enables an IP platform over which the ESN Operator can add other services. The potential exists, depending upon host country network infrastructure, for ELi Technology to replace end of life telecom architecture. Doing so with net zero cost is achievable.
  2. The net impact of our EML methodology is to provide more accurate information to the PSAP to assist in achieving better and faster response times and improved caller outcomes. The establishment of an IP platform launches Next Generation and the addition of the interoperability module ensures coordinated response from first responder groups. The common technical platform that ELi introduces is more efficient and cost effective than current end of life infrastructure, in short it is a better, faster, and more economical system that will ensure high 112 or 9-1-1 efficacy and public safety for the long term.