The 9-1-1 / 112 Problem

9-1-1 / 112 is a call for help, enabling a chain of events that begins with someone in urgent need and ends with the delivery of the required first responder service. Location is critical. Without immediate, accurate location, help will not arrive in time where it is needed. 

Imagine you check in to your hotel or Airbnb after a long day of travelling and experience a health event, even something as simple as choking. You dial 9-1-1 / 112 from your mobile phone and either do not know your location or are unable to communicate it to the 9-1-1 / 112 operators. In a few countries, the call answerer may be able to narrow down your location to a circle on a map, and handset location that does not include includes the address of the building, the floor you are on or the room or suite you are calling from. In most of the world, location would be unknown. In either case, first responders would waste critical time searching for you – delays of 10 to 30 minutes are not uncommon – or may not find you at all, leading to a potentially tragic outcome.

Mobile emergency caller location is the most significant challenge for the emergency number industry. Location of emergency callers is often unknown, risking lives and costing billions. In excess of 70% of emergency calls are mobile, with location information a substandard estimate, and no indoor location.

With ELi’s Emergency Mobile Location (EML) methodology, a verified civic address including floor and apartment or office number (indoor cellular location) will be available to the emergency number operator who can relay this to the first responders. An immediately and automatically available location facilitates a much higher level of public safety through faster response times and significantly better outcomes for the caller. Accurate and automatic dispatchable location information also reduces call handling time, reducing operating costs and improving service.

Our EML methodology does all this utilizing current infrastructure, while offering the ability to eliminate outdated components of the emergency call network such as selective routers. Our system is a perfect fit for emergency management authorities with plans to move to next-generation networks. We enable a leap toward the future of emergency calling and network services, while providing the security of immediate, verified location equivalent to that available under the old landline regime.