In February 2020, ELi Technology, with support from our partners at IBM, facilitated a Design Thinking and Technical Workshop with one of the leading 112 Operators in Europe.
The workshop was designed to get a better understanding of the 112 Operator’s operations needs and desired future states. Their openness and participation during the workshop led us to a consensus in the value accurate dispatchable localization information brings to 112 call handling and operations. Achieved outcomes would include call handling time reductions, efficient utilization of resources, stress reduction for callers and call takers, which in the end would lead to saving more lives.
To read more on this workshop, please access our whitepaper below.